The Ivaaraq residential care facility is considered to be fulfilling its basic care responsibilities, however, the Inspection Unit now requires an action plan to ensure stability and professionalism.
A concerned relative's inquiry resulted in the Inspection Unit making an unannounced visit to Ivaaraq in the autumn of 2025. The inquiry concerned the well-being and safety of the residents and the professional quality of the staff.
The institution was led by an acting director during the visit. The Inspection Unit assesses that the absence of a permanent management threatens the long-term strategic stability and professional direction.
Large staff turnover creates insecurity
The institution is short of five permanent employees. At the same time, there is a large staff turnover; in the Blue department, 13 out of 16 permanent employees will be hired in 2025. When more than 80 percent of the staff in one department are new within the same year, the institution loses the "tacit knowledge" and deep relationships that are necessary to understand the nonverbal signals and specific needs of the multi-handicapped. This is noted by the inspectorate in their report.
For the second year in a row, it has been found that employees are not offered regular supervision and psychological support, which is an outstanding issue from previous inspections.
Related parties are experiencing significant changes following a change in management. They feel that the residents are receiving less support and care than before, and they describe the management as "emotionally distant" from the residents. The residents also lack regular contact persons.
The employees express great job satisfaction and good collegial unity, but confirm the image of a distant management. They also point out that staffing on weekends is a challenge.
Recommends a permanent superintendent
The supervisory unit assesses that a permanent superintendent and a permanent physiotherapist or occupational therapist should be hired as soon as possible.
The day care institution should therefore establish permanent contact persons for each resident to ensure continuity.
The supervisory unit also recommends that Ivaaraq implement arrangements that ensure regular supervision and psychological support for the employees.
